TERMS OF SERVICE

These terms and conditions are relevant to all products and services provided by crimson-crescent.shop via telesales or our website. These terms and conditions do not affect your statutory rights as a customer.

1. General

1.1 Each order placed will be contractually binding once your confirmation of order has been received. It is at the discretion of the company to accept or decline any order.

1.2 When corresponding with us in any form, please quote your order confirmation number (this is the delivery surname name and postcode).

1.3 crimson-crescent.shop has the right to amend and change the terms and conditions at any point in time. These can be related to, but not limited to, payment methods, legal changes, delivery, system capabilities, and all other subjects.

1.4 All items are provided with a 1-year manufacturer’s warranty (in relation to Article 8).

1.5 Many items come flat-packed and need to be assembled. They are designed to be assembled by a reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked that the new goods have arrived, ensuring all parts have been delivered and nothing is damaged.

1.6 It is critical that any existing furniture is not disposed of or disassembled until the new goods have been delivered, as crimson-crescent.shop will not be liable for any failed deliveries out of its control (in relation to Article 6).

1.7 All memory foam mattresses come vacuum-packed and rolled.

2. Cancellation

2.1 If you would like to cancel your order or amend the order, please contact crimson-crescent.shop at least 24 hours prior to the delivery of the item. If your order is already dispatched, we reserve the right to charge 50% of the full amount paid, as the bed is made to order.

2.2 Please allow up to 5-10 working days for the funds to show in your account from the point of cancellation, assuming goods have not been dispatched. All our products are dispatched within 24-48 hours.

2.3 If your order is already dispatched with one of our couriers and you wish to cancel the delivery, you will be charged for the delivery expenses starting from £120.00 to redeliver the goods. This includes rejecting delivery at the door unless agreed otherwise.

3. Returns and Exchanges

3.1 You have a 14-day money-back, no-quibble return from the day you receive the goods. However, some provisions apply:

3.1.1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged).

3.1.2 Any item that is already assembled cannot be returned unless the item is defective or incorrect; items must be returned unused.

3.1.3 Any customised order would not qualify for return or cancellation after 24 hours of placing the order.

3.2 Defective or incorrect item – if the item is defective or incorrect, we will need to verify this. Please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.

3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.

3.3.1 If the item has been damaged by you or from incorrect use, this will breach your warranty, and we shall not replace the items.

3.4 If there is nothing defective or incorrect with the item and you would like to return it, you must arrange your own courier service to return the goods. This is also subject to 3.1.1 and 3.1.2.

3.4.1 All pictures displayed may slightly vary from actual item colors. Note that image resolution changes the saturation of the swatch images. Ensure that you have correctly chosen your desired color and size. Should you wish to return an item due to color or size; a fee of 50% of your desired item return will be incurred. Products must be returned via your own courier service (customised beds are non-refundable after the product is dispatched).

3.4.2 When arranging a collection service for damaged or faulty goods on the agreed date, it is important you are available. If collection is missed on more than one occasion due to failure to be available, you will be liable for any further cost of £95 to collect the goods.

3.4.3 Any mattresses that have been used and it is past the 14-day money-back guarantee cannot be returned.

3.4.4 We will not accept liability for items defective from fair wear and tear, damage by the consumer, negligence, or damage from a third party.

3.4.5 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity.

3.5 Returning the items yourself – You will be subject to all the above conditions.

3.5.1 We will not be offering any compensation for the journey, this includes but is not limited to money for fuel, courier expenses, time off work, and all other related matters.

3.5.2 All parts, fixtures, and fittings must be returned; any parts damaged during transit will be chargeable, with the cost deducted from the refund when returned to us via your own courier arrangements.

3.6 You forfeit the right to a refund if you dispose of the item before it has been collected or returned.

3.7 Refunds are not issued prior to the collection of goods.

4. Collections

4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion; however, we will try to accommodate you.

4.2 If you will not personally be available for collection on the agreed day and have stated another individual will take your place, you will need to notify us via email, WhatsApp, or call.

4.3 Our courier service will only collect from the communal door and will not collect from any upper or lower floors (i.e., basement).

4.4 If you require the courier service to collect from a room in your home, we will not be liable for any negligence caused to you or your property. This is at your own risk.

4.5 If damage occurs and you do not comply with the above policies and open a dispute, we may require payment for wasted costs for collection.

4.6 You have a legal obligation to take reasonable care of the products received (all original packaging is left with you), and if you breach this, we have the right to be compensated for the breach.

4.7 Allow up to 5-10 days for the funds to be returned from the point of collection.

4.8 You are also subject to 3.6.

5. Description and Specification of Items

5.1 All images, drawings/illustrations, sizes, and descriptions advertised on our website or on the product packaging are created to assist you with an approximate idea of the items we provide.

5.1.1 All our goods and services descriptions are updated regularly, and we provide the most suitable descriptions in relation to the item.

5.1.2 All the goods are manufactured according to industry standards. This includes mattresses following all UK fire-resistant guidelines and policies.

5.2 All items will be provided with the specifications as detailed in the description.

5.2.1 crimson-crescent.shop will make all efforts to match colors and stitching to all finishes on the item; however, in some instances, colors and stitching may vary.

5.2.2 Depending on climate conditions, colors may change.

5.2.3 In relation to 5.2.1, mattress bodies may vary; however, mattress specifications remain equivalent to the descriptions.

5.2.4 All divan beds come with a plain headboard as illustrated in Image 2 or 3 and not the one in the title image unless specified otherwise.

5.3 All images on the website are digitally created; therefore, depending on the medium you are viewing them on and the settings, images may present themselves slightly differently.

5.4 In very rare cases, crimson-crescent.shop will provide items that have minor description and specification differences, but will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.

6. Delivery

6.1 We use a local courier for delivery service to deliver most of our items. We will confirm the delivery date before contacting us on

6.2 Some of our items are made to order and come directly from us; therefore, they take 3-10 working days to be delivered. In very rare cases, allow up to 12 working days.

6.3 We will contact you to arrange a delivery on most occasions; however, it is at their discretion. Rarely, they will select a delivery date that is suitable for the courier and shall notify you when it is reasonable for them to deliver.

6.4 crimson-crescent.shop shall make all efforts to deliver the order within the requested or confirmed timeframe. However, we only provide estimates and not guarantees. For reasons beyond our control, deliveries may be canceled or may not be delivered, and we shall rearrange for you.

6.5 To prevent fraudulent transactions, if you would like to change the delivery address, you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license, or passport copy would suffice for us to change the address.

6.6 It is at crimson-crescent.shop’s discretion to change the address, and we have the right to decline any request to change the address.

6.7 Once the item is dispatched or routed, the address cannot be changed. If you would like to change the address, it may incur an additional cost.

6.8 If you would like to change your order after 24 hours of placing it, it is at our discretion, but we shall do our best to accommodate your needs.

7. Payment

7.1 You may make payment for your order using credit or debit cards only. We cannot accept cash, and we will never ask for any bank details over the phone.

7.2 Payment must be made in full before the item is dispatched or delivered.

7.3 You must ensure that the card you are using is yours, and we reserve the right to ask for proof of ownership if necessary.

7.4 If a payment has been declined, it is your responsibility to resolve this with your bank.

8. Warranty and Liability

8.1 In the case of a warranty claim, you must provide proof of purchase.

8.2 Any claim for warranty cannot exceed the amount paid for the item and delivery, and you are required to provide reasonable evidence that the item is defective or not as described.

8.3 If the product is found to be defective, crimson-crescent.shop will repair or replace the item at no extra cost to you.

8.4 We are not liable for any loss of profits, business, contracts, anticipated savings, loss of data, or goodwill.

8.5 We are not liable for any indirect losses incurred by you.

9. Governing Law

These terms and conditions are governed by the laws of United States.